Dr. Christoph Lutke Schelhoewe

VP Customer Experience
Zalando

Dr. Christoph Lütke Schelhowe is VP Customer Experience at Zalando, one of the biggest online shopping destinations for shoes and fashion in Europe. Zalando is well-known for its inspiring and convenient shopping experience, contributing to the impressive growth over the last years. At the event, Christoph will talk about how to engage customers through a highly personalized experience, helping customers to find the right product with data and curation approaches.

Check out the incredible speaker line-up to see who will be joining Dr. Christoph.

Download The Latest Agenda

Day 3 - Exploiting data analytics and Business Science to drive growth

Sunday, July 3rd, 2016

9:20 AM Keynote Address: Helping customers to find their favourite products: How to improve the customer experience with data and curation

• Personalising the experience: Why is this so important?
• Giving them what they want, the power of suggestions?
• How can you improve the customer experience by segregating your traffic?

10:00 AM What’s next in e-Commerce: The evolution of the industry and its impact on your business

• Where will the industry go in the next 18 months?
• How will it evolve?
• What should you be aware of?
• New technology?
• New techniques?